Terms & Conditions

1. Acceptance of Terms

By accessing or using the santai candles website (the "Site") or purchasing products from us, you agree to these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these terms, please refrain from using our website.

2. Product Information

We make every effort to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant that all product information on the Site is error-free, complete, or current.

3. Orders and Payments

a. When you place an order with santai candles, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason.

b. Pricing on our website is in Singapore Dollars (SGD) and includes Goods and Services Tax (GST) unless otherwise stated.

c. Payment methods accepted may include credit cards, debit cards, and other payment options, as indicated on our Site.

4. Shipping and Delivery

a. We strive to deliver your orders in a timely manner, but delivery times may vary. Shipping costs and estimated delivery times are provided during the checkout process.

b. We are not responsible for delays or issues caused by third-party shipping carriers.

5. Returns and Refunds

Please refer to our separate "Returns and Refunds Policy" for detailed information on our return process and policies.

6. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of santai candles and is protected by applicable copyright and trademark laws. You may not use our content without our express written consent.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. Please review it to understand our practices.

8. Limitation of Liability

Santai Candles is not liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from your use of our products or website.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at hello@santaicandles.com.

Thank you for choosing santai candles. We hope you enjoy our products and your shopping experience with us.