Returns & Refund

If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our 7-day returns and refund policy.

• 7-Day Return Period: You have 7 calendar days from the date you received your order to initiate a return.
  
  
• Original Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

Initiating A Return

• Contact Us: To initiate a return, please contact us at hello@santaicandles.com within the 7-day return period. Provide your order number and the reason for the return.
  
  
• Return Authorisation: Once your return request is approved, we will provide you with instructions on how to proceed with the return.

Return Shipping

• Shipping Costs: You will be responsible for covering the cost of return shipping unless the return is due to an error on our part.
  
  
• Safe Packaging: Please ensure that the items are well-packaged to prevent damage during return shipping.

Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  
  
• Refund Issuance: If your return is approved, we will initiate a refund to your original payment method within 3 to 5 working days.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the guidelines above and place a new order for the desired item on our website.

If you receive a damaged or defective item, please contact us at hello@santaicandles.com immediately. We will arrange for a replacement or issue a refund as per your preference.

If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at hello@santaicandles.com. We value your satisfaction and are committed to providing a hassle-free return and refund process to ensure your complete peace of mind when shopping with us.